Cancellation & refunds

1. Digital services only — no shipping

SIFA Web Studio (SIFA Geolabs) provides digital services delivered online— websites, applications and related design work. We do not sell physical products and therefore no shipping or delivery charges apply. Your deliverables are provided via live URLs, source handover or agreed deployment channels.

2. Demo booking ({BOOKING_FEE})

• The ₹99 reservation secures a discovery call and tailored design direction. It is credited toward your final quoted project price if you proceed.
• You may reschedule your call once with reasonable notice by contacting us on WhatsApp or email.
• The booking fee is non-refundable once the demo session has been delivered or if you do not attend without 24 hours' notice, because we reserve time and prepare materials specifically for you.
• If we cancel your session, you receive a full refund to the original payment method within 7–10 business days.

3. Custom website and app projects

For quoted projects beyond the demo booking:

• Cancellation before work begins: any advance paid minus actual costs already incurred (such as third-party licences) is refunded within 14 business days.
• Cancellation after work has started: refunds are calculated based on work completed to date, as documented in your project agreement.
• Change requests outside the agreed scope may affect timeline and cost; we will confirm in writing before proceeding.

4. Wedding websites

Wedding websites are custom-made to your date, content and design requirements. Deposits and milestones are stated in your written quote. Because production begins once your content and design direction are approved, deposits are generally non-refundable after design work has started. If your event is postponed, we will work with you on reasonable timeline adjustments where possible.

5. How refunds are processed

Approved refunds are returned to the original payment method used on Cashfree (card, UPI, netbanking or wallet as applicable). Processing typically takes 5–10 business days depending on your bank or payment provider. We will email you a confirmation when the refund is initiated.

6. Disputes and chargebacks

If something isn't right, please contact us first at hello@sifaweb.studio so we can resolve it quickly. Filing a chargeback without contacting us may delay resolution and suspend active project work until the matter is clarified.

7. Contact

For cancellation or refund requests, email hello@sifaweb.studio with your name, payment reference (Cashfree order or payment ID) and a short description of your request. We aim to acknowledge all requests within two business days.